P-1234-ORD-1), status, and invoice. Orders live on the proceeding’s Orders tab, and all your orders across every job are under Proceedings → Orders in the main nav.
When you can order
Ordering opens when the deposition goes on the record — In Session — and stays open from then on, including after the proceeding is canceled (Orders is the one tab a canceled job keeps). Most of the time you won’t need to: the reporter records who is ordering what at the end of the deposition, so an order is often already waiting the next time you open the job. Place one yourself when you need to add something after.Placing an order
Place Order sits on the Orders tab, the job header, and the row menus on both proceeding lists. Each product is a card — expand it, pick a rate, tick add-ons, set a quantity — then choose a delivery method and submit. The order is written straight away, and there’s no undo on your side: ask the agency if something needs correcting. What appears in the product list varies by job, which is worth knowing before you conclude something is missing:- Products match the services booked and the witness type, and rates can be witness-specific.
- Some products only unlock after another is ordered — a copy after the original, for instance.
- A product with a per-job limit disappears when it’s reached, and the count includes colleagues’ orders.
- A product appears once per order — use the quantity box for more, and a product capped at one has no quantity box.
Delivery methods
Electronic is download-only. Mailed posts a copy — the shipping fee shows on the card — to the mailing address on your account, not one you type on the order, so check your profile first. Electronic/Mailed is both; Local Pickup is neither shipped nor charged. Mailed orders grow a Shipping line on the order page: Not yet shipped, then Pending at completion, then Mailed.Order statuses
These are separate from the proceeding’s status — a Complete proceeding can hold an order that’s halfway through. On the Orders tab, everything through Ready for Delivery sits under Pending Orders; Complete and Canceled move to Order History.
The Products card shows each item with its rate, turnaround, and Due By date — calculated from when you placed the order, not from the deposition.
Payment on Delivery
Payment on Delivery is set on the order when you place it, copied from your account’s default; after that it belongs to that one order, so two orders on one proceeding can differ. When it applies, the order holds at Ready for Delivery until its invoice is paid. The files are listed but locked — the Deliverables panel reads “Pay to unlock your files” (or “Your invoice is being prepared” if it hasn’t been raised yet), and nothing short of Complete releases a file. Pay from the Deliverables panel, the job’s Invoices tab, Accounting, or the Deliveries tab of Action Required; paying moves the order to Complete and unlocks the downloads immediately. The payment window itself, including the pop-up trap, is covered in Pay an Invoice. Without Payment on Delivery, Ready for Delivery is a moment rather than a stop. An order with no invoice at all reads “Your files will be released shortly” and is waiting on the agency to close it out.Downloading your deliverables
At Complete, click any row in the Deliverables list for a single file, or Download All for the whole order as a.zip built in the background. Unopened files are tagged New, and downloads are recorded against the order.