+ on the Transcription menu item. Both open the Create Transcription panel — the whole order in one place. A stray click outside won’t close it, what you type survives a deliberate close while you stay in the Transcription section, and Reset Form clears it on purpose.
What you need first
The recording itself, or a plan to hand it over physically. If it came from a court, request it from the clerk’s office — courts set their own copy fee and deliver on a CD, USB drive, or download. If you’re mailing media or dropping it off instead, you don’t need files at all: switch on Physical Media in the form and describe each item by name and length.If the panel opens on Account Pending Configuration, no transcription rate has been assigned to your account yet. Nothing on the form is available until the agency finishes setting you up.
Filling in the order
1
Choose whose job this is
Submit On Behalf Of appears only if someone shared their account with you. The choice decides which rates are offered and who is billed. If your own account doesn’t include transcription, You is greyed out.
2
Pick the rate first, then the turnaround
Turnaround Time lists the speeds under the rate you picked, each with its own price. Set the rate before anything else: changing it afterwards clears your turnaround and drops every add-on, with no warning — re-check both if you switch.
3
Add-ons and due date
Optional Add-Ons lists the extras the selected rate offers. Due Date is calculated from the turnaround and locked; Set manually lets you pick a later date, but the price still comes from the turnaround — pushing the date out doesn’t make the job cheaper.
4
Fill in the court information
Court, Case Name, Case Number, Judge and Date of Proceeding are required; appeal fields are there when the matter is on appeal. Reference is optional but worth using — it’s what tells two jobs on the same case apart, and it appears on the header, the estimate, and the invoice. Under Participants, add everyone who speaks with their role: the transcript’s speaker labels are built from it.
5
Attach supporting documents
Up to 50 files, 10 GB each,
.pdf/.doc/.docx only — the notice, an exhibit list, a spelling sheet.6
Add your media
Up to 25 files, 10 GB each, no format list — send the recording exactly as the court handed it over (File Types and Limits covers the few types refused everywhere).Every file gets a Duration read out of it automatically. When the browser can’t play the format it arrives as
00:00:00 and you type it in — the form won’t submit while any file sits at zero, and the running price is wrong until it’s filled.Mailing media instead? The Physical Media switch replaces the dropzone with a name-and-length list. It’s one or the other per job.7
Choose how the transcript comes back
Electronic, Mailed, Electronic/Mailed, or Local Pickup. The mailed options add the shipping fee shown on the card, already included in the running estimate.
Review, terms, and submit
Create Transcription opens a review screen first: case identity, estimated total, duration, estimated pages, due date, and your selections — plus a reminder that the figure is a good-faith estimate. On your first job, and again whenever the terms change, a Terms of Service checkbox must be ticked before Submit Job enables. Submission runs in a progress window: details save first, then each file uploads with per-file Retry or Skip. Keep the window open — uploads run in your browser, and reloading loses the file in flight (large files otherwise resume from where they stopped; see Uploading Large Files). If the submission is interrupted, the job already exists as a Draft with nobody working on it. Open it and use Complete Submission — don’t start a fresh order, which creates a second job and re-uploads everything. Only the person who started a submission can complete it. Submission Errors walks the recovery end to end.You can keep adding media on the job’s Files tab until the transcript reaches Ready for Delivery.
Ordering several proceedings
Several recordings can share one job, and the agency can split them into separate transcripts — right when they share the same case details. When each proceeding needs its own details, use Create and Copy Details from the menu beside the Create button: it submits the current job and keeps the case information in the panel, clearing only the reference, participants, attachments, and media.Price is worked out per recording, and a page minimum on your rate applies to each file separately — so several short clips cost more than one continuous recording of the same length. A Minimum Page Fee notice appears when that’s happening.
Only need part of a recording
Select excerpts on the media row instead of asking in the notes. Each media file carries an excerpt control — before you touch it, the row reads “Transcribing the entire file. Select excerpts to transcribe only part of it.” Open it and Select Excerpts shows the recording on a timeline with a play button, so you can find the ranges by listening rather than guessing at timestamps. Mark up to 5 ranges per file. The row then reads back exactly what you’ve chosen — “Transcribing 2 excerpts — 00:33:00 of 02:10:00” — and the estimate reprices on the excerpted time alone, so the saving shows up before you submit. Excerpts work on registered physical media too, once you’ve typed its duration.Fields that fail validation are outlined in red and the panel scrolls to the first one. Submission Errors covers the messages you’re most likely to hit.