The form won’t submit
When something is missing, the form scrolls to the first field it can’t accept, outlined in red with the reason underneath. There’s no summary banner — if nothing seems to happen when you press the button, look where the form just scrolled you. Fix the field, press again, and it moves to the next one. Which fields are required depends on how your account is set up, so a colleague’s form may ask for things yours doesn’t.Set a duration
Not a fault with your file. The app reads a recording’s length through the browser’s own media player, so any format the browser can’t play — courtroom formats, dictation formats, archives — comes back as00:00:00 and the row is flagged.
Type the length in yourself, from the file’s properties or a media player. Get it close: the estimate is calculated from these durations, though what you’re billed comes from the transcript actually produced.
The same rule applies to physical media you register rather than upload: nobody can read the length off a disc that hasn’t arrived yet, so every registered row needs a duration and a name of at least two characters.
A file was turned away
An attachment is the wrong type
Attachments are limited to.doc, .docx and .pdf. Anything else is refused the moment you drop it, with a File Rejected notification naming the file. Convert it, or leave it out and mention it in the job’s notes instead.
A recording is the wrong type
There is no list of accepted recording formats — media of any type is accepted, apart from a small set of blocked file types and files with no extension at all. See File Types and Limits for what is blocked and why. Where you get told about it depends on where you are:- Adding media to a job that already exists, through the Files tab, the file is refused as you drop it, with a File Rejected notification. It never joins the list.
- Adding media on the create form, the check runs at the point the file is actually sent. The file sits in the form looking perfectly fine, and then the upload step stops on it with
Media file has an invalid file type.Choose Skip to drop that one file and let the rest of the submission finish.
Too many files, or a file that is too large
A job takes 25 media files and 50 attachments, each up to 10 GB. Both limits are counted across the whole job, not per drop, and they are fixed — see File Types and Limits. Once you reach the media limit on the create form the dropzone disappears entirely, which is easy to misread as the page breaking. On an existing job the Upload Media button is greyed out instead, with “Media upload limit reached” on hover. Dropping more files in one go than the dropzone will take rejects the whole batch and tells you the ceiling. Adding them a few at a time behaves differently and more quietly: the list simply stops growing once it is full, and the extras are discarded without a message. Count the rows against what you meant to add before you submit.The same filename twice
A job can’t hold two media files with the same name. On the create form a duplicate is quietly dropped from the list — if you added six files and see five, that’s why. On an existing job you get told outright: “A media file with this name has already been uploaded to the job.” Rename the file on your computer before adding it again.hearing.mp3 and hearing-part2.mp3 are two files; two copies of hearing.mp3 are one.
The job no longer takes files
Once a job reaches Ready for Delivery, uploading is closed. The Upload Media and Upload Attachment buttons are gone and dropping a file on the Files tab does nothing. If something still needs to reach the transcript at that point, contact the agency handling your matter rather than trying to force it through the page.A file failed during submission
The submission window works through your files one at a time and shows you where it is. If one fails, everything stops on that file and you get three choices:- Retry picks the file up from where it stopped rather than starting it again, so a large file that died at 80% resumes at 80%.
- Skip abandons that one file and carries on with the rest of the submission. The job is still created; the skipped file simply isn’t on it, and you can add it from the Files tab afterwards.
- Cancel stops the run.
Draft — Submission Not Completed
If a submission was interrupted — the tab was closed, the connection dropped, the machine went to sleep — the job is not lost. The job row is written before any file is uploaded, so what you have is a real job sitting in Draft with some or all of its files attached. It shows in your Active list like any other job. Open it and there is a banner across the top of every tab: “Draft — Submission Not Completed”, with a Complete Submission button on it. Nobody is working on the job while that banner is there, which is the whole reason to clear it.1
Check what actually made it
Press Complete Submission. The window lists every media file and attachment currently on the job — each with its size and the time it was uploaded, and recordings with their length too. Compare that against what you meant to send.
2
Add anything missing
If a file is absent, close the window, go to the Files tab and upload it there. Then come back to the banner. If no media reached the job at all, the window says so in red and the confirm box stays locked until you fix it — a transcription job with nothing to transcribe can’t be submitted.
3
Confirm and submit
Tick “I have verified all files are uploaded and the job is ready to be submitted”, then press Complete Submission — this hands the job to your agency and there is no way to put it back into Draft. The banner and its button are gone from that point on.