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Common Errors When Submitting a Transcription Job

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Missing Required Fields

• Fields marked with a red asterisk (*) are required.
• If one is left blank, the system will prevent submission until completed.

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Attachments

• The attachments upload form is limited to 10 files at 10 GB each.
• Only supported file types can be uploaded. Unsupported file types will trigger an error.

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Media Files

• The media upload form allows up to 25 files, each up to 10 GB.
• Supported formats include:
  • Audio (e.g., .mp3, .wav)
  • Video (e.g., .mp4, .mov)
  • Specialty formats such as .ftr
  • Zip files containing supported media

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Media Length Not Detected

• If the system cannot automatically read the length of the media file, you will need to manually enter the total time (HH:MM:SS).
• Adding this ensures that an accurate estimate is generated for the job.

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Form Error Indicators

• If there’s a problem with your submission, you’ll see:
  • A red outline around the affected field.
  • A message at the top of the form explaining the issue.
• Fix the highlighted problem, then try submitting again.

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Quick Tips

• Double-check that all required fields are filled out.
• Make sure your files meet the upload limits.
• Confirm you are using supported file types before uploading.
• If media length is missing, enter it manually to avoid inaccurate estimates.